Legal
Privacy notice
Short version: we collect what we need to quote your job, and we do not sell it.
What we collect
When you submit the consultation form we collect your name, company, phone number, email address, property location and the details you give us about the work. If you arrived from an advertisement, we also record the campaign identifiers in the URL so we know which ads are working.
What we do with it
We use it to contact you, schedule a site visit and prepare a proposal. That is all. We do not sell, rent or trade your information, and we do not add you to a marketing list you did not ask for.
Who else sees it
Form submissions are delivered by our form provider to our email. If you book a time online, our scheduling provider processes that booking. Site analytics and advertising tags (Google Analytics, Google Ads and, where used, Meta) may set cookies and receive standard usage data. These providers process data under their own terms.
Cookies
The site itself stores campaign attribution in your browser session so a request tells us where it came from. Analytics and advertising cookies are set only by those third-party tags if they are installed.
Retention
Inquiries and project records are kept as long as we need them for the job, for warranty, and for the records that Virginia contractor and DCJS licensing require.
Your choices
Ask us to delete your inquiry and we will, unless we are required to keep records for a completed project. Email sales@eliteconnectva.com or call 804-445-9674.
Security
Where we hold documentation about your security or life-safety system (camera maps, device schedules, credentials), we treat it as confidential and do not share it outside the project.
This notice describes our practices in plain language. It is not legal advice, and if your organization requires a specific data-processing agreement, contact us and we will work with your counsel.